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Strategic collaboration to automate maintenance of VEV’s rapidly growing EV charging infrastructure
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Fleets to benefit from improved charger availability through streamlined asset management
VEV, the e-fleet solutions provider supported by global energy leader Vitol, has announced a new partnership with technology firm Techniche to enhance the performance and availability of its EV charging network through automated maintenance management.
The collaboration will utilise Techniche EV, a purpose-built product developed by Techniche, designed to support operators of EV charging infrastructure by ensuring high uptime levels and improving service delivery through automation.
Techniche EV integrates seamlessly with the VEV-IQ platform, receiving real-time asset data and error codes. This integration enables the automated creation of work orders, allowing VEV to efficiently triage faults and assign engineers to cases where remote resets do not resolve the issue—ultimately improving the availability of charging stations across the network.
This initiative reflects VEV’s commitment to delivering reliable charging solutions and optimising the end-user experience for fleet operators as the demand for electric mobility accelerates.
The VEV-IQ platform is a proprietary system that allows customers to take control of their fleets, charging and energy infrastructure through a single fleet operator platform.
Mike Brown, VP of Product, VEV said: “Maximising fleet uptime is critical for operators to optimise the productivity and profitability of their operations.
“With the addition of Techniche EV, we’re able to replace spreadsheet records and manual triaging of charger breakdowns with a fully automated system that is expected to speed up our response times by detecting and triaging over 85% of charger issues and allow us to get them back online as quickly as possible.
“A further benefit of Techniche EV is the flexibility it offers to alter workflows to reflect customers’ different SLAs, which was a particularly significant consideration for VEV. The solution is therefore ideally placed to help us meet and report on the rigorous service level requirements set by our end-customers.”
Brad Sandys, Head of Business Development EMEA, Techniche said: “We’re delighted to welcome VEV as a Techniche EV customer and our first dedicated fleet solutions customer. This partnership represents an exciting opportunity to further develop our product for the e-fleet charging market, and we look forward to supporting VEV in its goal of increasing fleet charging reliability and uptime for businesses across the UK.”
