The Arc Mercer, located in Ewing, New Jersey, is a leading nonprofit organization dedicated to serving individuals with developmental disabilities. With a history dating back to the 1950s, The Arc Mercer has been instrumental in advocating for the rights and inclusion of people with disabilities. Recently, the organization expanded its mission beyond local borders through the International Partnership Initiative, marking a significant milestone in its history. The initiative’s inaugural project involved a partnership with Liberia, where The Arc Mercer recognized the need for enhanced support for individuals with disabilities. By forming the Liberian Community Connection Group, the organization recruits and trains Liberians in New Jersey, equipping them with skills to foster similar support systems upon their return home. This pioneering effort not only addresses local infrastructure challenges but also serves as a model for potential future partnerships. Through its international endeavors, The Arc Mercer demonstrates a commitment to global outreach, sharing its expertise and resources to improve the lives of people with disabilities worldwide. This venture underscores the organization’s dedication to creating inclusive communities, both locally and internationally, through innovative solutions and collaborative efforts.
Working in the field of intellectual and developmental disabilities is deeply rewarding, yet it can also be physically and emotionally demanding. Staff often support individuals through unpredictable situations, provide care that requires both patience and precision, and build relationships that carry significant emotional weight. At The Arc Mercer, leadership knows that keeping good people requires more than just offering a paycheck. To retain high-quality employees, the organization strives to create an environment where staff feel appreciated, supported, and connected.
One way the organization steps in during tough times is through its Employee Relief Fund. This fund, sustained by contributions from staff and community members, is available to employees who have been with the agency for at least six months and are in good standing. Depending on the circumstances, they can receive financial assistance in amounts that fit the urgency of their need, from smaller sums for immediate help to larger amounts for more serious situations.
Several employees have shared how this safety net made a difference during personal hardships, and recent updates show the fund’s growth has surpassed $58,000. Knowing this support exists gives staff peace of mind that extends beyond the workplace.
Alongside financial help, The Arc Mercer works to keep morale high through the Team Atmosphere Committee, often called TAC. This group helps bridge communication between frontline staff and leadership by hosting meetings where ideas, concerns, and successes can be discussed openly. TAC also organizes events that bring people together, from appreciation luncheons to award ceremonies, fostering a stronger sense of community across departments.
Recognition plays an important role in retention, and The Arc Mercer has built several traditions around celebrating both employees and the people they serve. The Employee of the Month award honors one standout staff member with a $250 gift card, while other nominees receive smaller tokens of appreciation.
The Rising Star of the Month award highlights participants who have shown meaningful progress, and the quarterly Team Impact Award recognizes staff whose dedication and compassion stand out in a special way. These celebrations often culminate at the annual Fall Gala, where Employee of the Year and Rising Star of the Year are named and presented with larger prizes, adding a sense of occasion to the year’s achievements.
These programs do more than hand out certificates and gift cards – they send a clear message that effort is seen and valued. In a field where burnout is a real concern, knowing that their work matters can make a significant difference in employees’ outlook. By combining practical supports like the relief fund with relationship-building efforts through TAC and a culture of regular recognition, The Arc Mercer strengthens loyalty and pride among its team.
Employee retention in human services is always a challenge, but The Arc Mercer’s approach shows how intentional support can help keep skilled, compassionate people in the work they love. When staff feel cared for both professionally and personally, they are better able to provide the consistent, high-quality care that benefits the individuals who depend on them most. That commitment is what truly sustains the mission of the Arc Mercer.
